Privacy Policy

As part of FoxDry.com.my’s compliance with The Personal Data Protection Act 2010 (PDPA) and our commitment towards protecting our members’ personal information, FoxDry.com.my has implemented a personal data protection and compliance framework which guides how we deliver our products and services to our members and customers.

Please read the FoxDry.com.my Privacy Policy carefully to understand how we use the personal data we may collect from you. By providing your personal information to us, you consent to this Privacy Policy, including the collection, use, access, transfer, storage, and processing of your personal data as described herein.

1. What This Privacy Policy Covers

This Privacy Policy addresses:

  • What types of personal information we collect

  • How your personal information is collected

  • How we use your personal information

  • When we disclose your personal information

  • When we transfer your personal information

  • Your rights to access and correct your personal data

2. What Is Personal Data

Personal data refers to any information that relates directly or indirectly to you and includes details that can be used to identify or contact you.

3. Types of Personal Information We Collect

To provide our products and services efficiently, we may collect the following personal information (non-exhaustive):

  • Contact Information: Full name, date of birth, ID documents (e.g. MyKad/NRIC/Passport), utility bill statements (with full name and address), gender, nationality, race, preferred language, residential and/or business address, telephone numbers (home/office), fax number, email address.

  • Note: Credit card and bank information are not collected by FoxDry.com.my. Such data is handled by third-party payment processors like PayPal when you are redirected during checkout.

  • Subscription Details: Services you’ve signed up for

  • Interests & Preferences: To enhance our service offerings

  • Usage Information: How you use our services and equipment (e.g. your phone, operating system, etc.)

4. When and How We Collect Your Personal Data

We may collect your personal information when you:

  • Register or subscribe as a new member

  • Use our products/services or make a purchase

  • Participate in surveys, campaigns, or contests

  • Respond to marketing materials or newsletters

  • Browse our website

  • Submit complaints, feedback, or suggestions

When you visit our website:

  • Your IP address and visit metadata (timestamp, duration, etc.) are automatically logged

  • Cookies may be stored on your device to improve your experience

  • You can disable cookies, though some site functions may be affected

FoxDry.com.my may link to third-party websites. We are not responsible for their content or data policies. Please review their privacy policies before sharing personal information with them.

5. How We Use Your Personal Information

We may use your data for purposes such as:

  • Verifying your identity

  • Processing your application or service request

  • Providing the requested products/services

  • Billing and payment facilitation

  • Investigating service-related issues

  • Fraud prevention

  • Customer communication and support

  • Business operations and relationship management

  • Improving system infrastructure and support

  • Notifying you of service updates or benefits

  • Conducting marketing and research activities

6. Disclosure of Your Personal Information

Your data may be disclosed to:

  • Law enforcement and government agencies

  • Appointed agents, contractors, or professional advisers

  • Service providers (e.g., IT, marketing, analytics, data processing)

  • Third parties you have authorized

  • Parties as required by law

7. Incomplete Personal Information

Where data is marked as mandatory, failure to provide it may result in us being unable to process your request or offer our services.

8. Access to Your Personal Data

To access or correct your data:

  • Submit a written request via our contact form

  • Include your UserID, full name, contact info, and details of your request

  • A small processing fee may apply

  • Requests will be processed within 21 days, subject to verification

We reserve the right to deny access in certain cases (e.g. identity unverified, repetitive requests, or commercially sensitive data), and we will inform you accordingly.

9. Your Obligations as a Member

You are responsible for:

  • Providing accurate and complete information

  • Updating us when your data changes

  • Ensuring you have obtained consent before submitting third-party data (e.g., family, employees)

You are also encouraged to inform them to read this Privacy Policy available at https://foxdry.com.my/privacy-policy.html.

10. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. All revisions will take effect immediately upon publication on our website.

Please check https://foxdry.com.my/privacy-policy.html for the latest version.

11. Contact Us

For any inquiries regarding this Privacy Policy, reach out to us via our contact page:
👉 https://foxdry.com.my/contact-us

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